Technical support for WordPress and Shopify
Practical support for broken pages, a slow site or general technical hiccups, so you don't have to worry about them.
What kind of issues?
- Pages that break after an update, or a blank white screen
- Plugins or apps that conflict with each other
- A cache that hides your changes
- Forms that don't send, emails that don't arrive
- Sections that shift, overflow or misalign on phones
- Pages that suddenly load slowly
How we work
We look for the cause, not the symptom. First we reproduce the issue and find which change started it. Where possible we test the fix on a staging copy. Otherwise we take a backup first.
If the problem sits in a theme, a plugin or the hosting provider, we handle the conversation with their support team. You don't need to be in the middle.
What you get
A working site and a short report: what the problem was, why it happened and what changed. If something similar comes up again, it is clear where to look.
Dealing with a slow site? We cover the five causes we see most in why is your site slow.
Frequently asked questions
How fast do you respond to urgent issues?
We reply within 24 hours. If the site is completely down, it gets priority.
Do you work on sites someone else built?
Yes. Most support requests come from sites built by someone else. We start with a short review.
How is it priced?
By the size of the job. A fixed price for one-off fixes, a monthly plan for ongoing support.